About us
At Dispense Direct, we believe that healthcare should be personal, accessible, and judgement-free. That’s why we’re here - to support you on your holistic health journey with care that’s as fast, friendly, and reliable as it is effective.
We specialise in alternative medicines and smoking cessation products, providing discreet, affordable medication delivered straight to your door - quickly and hassle-free. Our team is known for exceptional service, rapid delivery times, and a down-to-earth approach that makes getting the support you need simple and stress-free.
But we’re more than just a dispensary. We're on a mission to break down stigma, protect your privacy, and make fair access to alternative medicine the norm - not the exception. Because we believe everyone deserves to feel their best, without barriers.
At Dispense Direct, we’re not just delivering wellness - we’re delivering peace of mind.
We are committed to:
Affordability
Our goal is simple: to make alternative therapy accessible and affordable for everyone who needs it.
That’s why you’ll only ever pay RRP or less for our products—no hidden fees, no surprise charges, just honest pricing you can trust.
Reliability
We know how important consistency is when it comes to your health.
We work hand-in-hand with trusted suppliers to keep our shelves stocked and our product quality top-notch - so you always have access to the medication you need, when you need it.
Personalised Care
Our friendly, knowledgeable team is always ready to help with personalised support and honest advice.
Whether you have questions, need guidance, or just want to talk things through, we're here to listen - with empathy, not judgment.
Our Team
Serena
Founder/Director
Serena is a dedicated pharmacist with a tenacious passion for alternative therapies and an innate desire to see the industry grow for the benefit of the wider community. She is committed to developing business in a way that enhances health outcomes for every patient that we support.
Charissa
Pharmacist Manager
Charissa has a strong ambition for delivering exceptional customer care and driving operational excellence. With a keen eye for detail and a commitment to efficiency, she ensures every aspect of the pharmacy runs smoothly - continually striving to create a dependable dispensary to the benefit of our patients.
Peter
Dispense Tech/Inventory Operations Lead
Peter serves as our Inventory Operations Lead, bringing a deep passion for the industry and a strong commitment to patient care. Beyond inventory operations, Peter is a firm believer in the power of education - supporting informed, compassionate care for patients.
Nancy
Pharmacist
Nancy brings strong dedication to outstanding customer service and genuine patient empathy. With a focus on personalised care, Nancy ensures every patient feels heard, supported, and empowered on their health journey.
Dean
Customer Service Specialist
Dean is devoted to delivering exceptional service and ensuring every patient feels supported and valued. With a strong focus on patient satisfaction, he goes above and beyond to create a positive and seamless experience at every touchpoint.
Priya
Dispensary Technician
Priya enjoys the hands-on nature of dispensing and the rhythm of regular workflows. She takes pride in accuracy, consistency, and supporting the team to ensure patients receive the best possible care.
Aston
Pharmacy Assistant
Aston supports the team’s daily operations with reliability and enthusiasm. He is passionate about the evolving healthcare space and plays a key role in ensuring smooth day-to-day workflows.
Sam
Pharmacy Assistant
Sam plays an important role in assisting daily pharmacy workflows. He ensures organisation of the pharmacy and that orders are processed and packed with high attention to detail.
