Dispense Direct FAQs

We do not dispense open scripts (prescriptions that only specify the active ingredient and concentration). However, if you have an open script, we can reach out to your prescriber on your behalf to obtain a prescription that meets our requirements.
We understand that patients may experience less therapeutic benefits than expected for certain products and may wish to have a similar product dispensed as a substitution. Our pharmacists do not have the ability to make a substitution without the prescriber’s approval. If you do have a substitution request, please make it known to the pharmacist and they will endeavour to discuss the option with your prescriber.

A dispense interval is a time frame specified by the prescriber indicating the number of days that must elapse before a repeat is dispensed for a specific prescription.
Most prescriptions for specialised medicine have a dispense interval, however the dispense interval on e-scripts is usually not visible to patients.
If you require a repeat to be dispensed before the specified number of days have elapsed, please let our pharmacist know – along with a valid reason – and they will pass the information onto the prescriber. Prescribers may grant a one-time exemption under reasonable circumstances (travelling etc.)

Prescribers may specify a monthly limit to the quantity of product that may be supplied over a period of time, usually monthly. This monthly limit applies to products obtained from any pharmacy in Australia. If you have reached your monthly limit and require additional supply, please let our pharmacist know – along with a valid reason -and they will pass the information onto the prescriber. Prescribers may grant a one-time exemption under reasonable circumstances.

Prescriptions from Authorised Prescribers will be accompanied by a letter of authorisation from the Department of Health confirming the authorisation of the medical practitioner to prescribe specialised medicine.
Prescribing healthcare practitioners are also able to prescribe specialised therapy via the SAS Category B pathway.
As the patient, a letter from the prescriber should accompany your prescription authorising the supply of your medication.
IMPORTANT: Please provide the pharmacy with the letter of authorisation or SAS-B form along with the prescriptions when making an order.

Select private health insurance companies cover prescribed natural therapy, but the best way to find out is to check with your private health insurance representative.
If you are eligible for health insurance coverage and require a pharmaceutical receipt, please email us with this request.