To access smoking cessation medicine, you will first need a valid prescription from your practitioner.

If you are in need of a prescription, GreenHeart Medical offer free smoking cessation consultations.

An authorised prescriber will assess your medical condition and determine if smoking cessation medicine is a suitable treatment option for you.

Upload your scripts here or ask your healthcare professional to email your scripts to pharmacy@dispensedirect.com.au. Our team will then set you up with a Dispense Direct account and you will receive a welcome email. You can then follow the link to access our online ordering portal.

We may reach out via email/phone to obtain more details from you to finalise your account setup.

Once your account is set up, you’ll be notified by email. You’ll be able to see the prescriptions you have on file with us by visiting our portal and logging into your account.
Once you’re ready to place an order, simply click on “Pay for my script” on the navigation bar. You’ll then be able to make your selection of medications and pay for them on the same page. As a measure to safeguard your payment details, we do not retain credit/debit details on record.

If you need to make any changes to your account (mailing address, last name etc.) simply email or call and one of our friendly staff will be happy to help.

We sell a variety of vaporisers and other accessories to facilitate your use of alternative medicine products on our shop. If you need, please give us a call on 1300 420 965 before placing your order and we will be able to assist with the ordering process.

The new legislation requires that all nicotine vaping products in Australia must be prescribed by a registered medical practitioner. This regulation is part of an effort to control the distribution and use of these products to ensure they are used safely and appropriately.

To obtain a prescription, please book in for a free consultation. An authorised prescriber will assess your individual needs and determine if nicotine vaping products are appropriate for you. If eligible, a prescription will be issued and access will be granted to our online shop.

With the new legislation, you will need a valid prescription to purchase nicotine vaping products. Additionally, these products will be subject to stricter regulatory controls to ensure quality and safety. Our pharmacy will assist you in navigating these changes and ensuring compliance with the law.

Yes, but there are restrictions. Most airlines allow you to carry vaping devices in your carry-on luggage, but not in checked baggage. Always check the specific regulations of the airline and destination country before travelling. Ensure you have your prescription documentation with you if required.

Orders over $50 qualify for free shipping, otherwise we charge a flat rate of $9.99 for express post delivery Australia-wide.

All our parcels are shipped via Australia Post Express Mail (signature required).

If you experience any issues with your parcel or have any questions about your delivery, please contact us at 1300 420 965 and we will be able to assist.

We do not offer refunds or exchanges for change-of-mind situations. However, if you notice any defects in the product, please contact us and we will be able to assist you further. Please do not use the defective product as it may affect the return process.

Our cutoff time for same-day shipping is 2pm AEST.

If your device is malfunctioning, check the user manual for troubleshooting tips. Common issues include battery problems, coil replacements,ore-liquid levels. If the problem persists, please contact us for assistance.

You can contact our friendly team via phone or email. Our knowledgeable staff are here to assist you with any questions or concerns you may have.